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PLDT Kaasenso Cyberya FAQs


What is the Cyberya Package?

  • All-in-one internet café that comes with broadband + complete PC set
  • Allows those who want to set up their own internet café to do so for an initial capital of as low as P4,999

What does the package include?

  • Broadband – subscribers may choose from 2 plans:
    • P1,499/mo (Internet at up to 2Mbps)
    • P1,888/mo (Landline + Internet at up tp 3Mbps
  • Complete PC set (payable through PLDT Bill) with extended 24-month warranty (depending on parts) and after-sales service

Who are the institutions supporting the package?

  • PLDT KaAsenso : PLDT’s arm that caters to the needs of minigosyantes.
  • Intel : Global leader that develops technologies, products, and initiatives to continually advance how people work and live
  • PC Package Partners
    1. PC Express: – for Metro Manila, Laguna, Batangas, and Pampanga
    2. PC Cartel: – for Pangasinan
    3. Denver's: – for Bicol
    4. Dwinar: – for Mindanao.
    5. Joebz Computer: – for Samar and Leyte

How do I EARN MORE with Cyberya?

  • Get more units! 3 units or more can give you more profit and faster Return on Investment.
  • Look for a good location. Choose an area with high foot-traffic.
  • Be aware of competition. Find out the rates and promos offered by competitors.
  • Operate with longer hours to cater to more customers.

How does Cyberya become a HIGH-profit minigosyo?
The profit of a minigosyo, just like any other investment, may vary depending on business structure or operations.

For purpose of computation, here is the sample.
Sales P15/hr (P1 / 4min. rate)
X 16hours/day of operation
X 30 days
Expenses P1,100 (electricity)
+ 1,499 (broadband bill)
Profit P7,200
- P2,599
  • Computed based on availment of one (1) Surfing Unit.
  • Profit is dependent on business structure or operations.


What are the available PC models?

At the moment, we have two PC models to choose from:

  • Surfing Unit – perfect for customers who like to visit Social Networking Sites like Facebook, watch videos via YouTube, and do video chat via Skype
  • Gaming Unit – perfect for customers who enjoy playing online and network games like DOTA, League of Legends, etc.
    Processor Intel Celeron G1620 Intel G2030 2.9GHz
    Motherboard H61 Chipset
    Memory 2GB DDR3 1333 4GB DDR3 1333 1600
    Hard Drive 500GB SATA
    Graphic Card Intel HD Graphics PC HD 5570 1GB DDR3 VGA
    Keyboard & Mouse Generic
    Monitor 15.6" LED 18.5" LED
    Casing ATX Case w/ 600 W P.S.

Terms and Conditions

  • All PC sets come with H61 motherboard, 500GB HDD, keyboard, mouse, coin slot & timer
  • Free one-time on-site installation service for PC Unit
  • 24 month warranty and after-sales service depending on parts
  • Free one-time on-site installation service
  • Free delivery for the first 5KM (P65/km in excess)

What are the payment options for the Cyberya PC set?

  • The PC set can be paid for in full – P19,099 for the Surfing unit and P24,099 for the Gaming unit
  • It can also be paid for over 12 months instalment:
    • P500 for the first 3 months
    • P1,888 from the 4th to the 12th month

May I choose PC units with specifications other than those indicated above?

This option is currently not allowed. The PC specs available for Cyberya are only those mentioned above.

How many PC sets can I avail of?

The recommended number of PC sets per for a 2Mbps connection based on ideal user experience, is 3. If you are planning on running more PC sets, you may avail of a KaAsenso Internet plan with a higher speed.

May I purchase a combination of the types of units?

Yes. For instance, you can purchase 2 surfing units and 1 gaming unit; or 2 gaming units and 1 surfing unit.

If I initially avail of a Surfing unit, can I upgrade it to a Gaming unit later on?

No. You will have to get a new Cyberya Gaming unit.

How will I be billed for the PC set amortization?

You will get a single PLDT bill for both the broadband and the PC set. This bill can be paid through any PLDT Sales and Service Center or any PLDT-accredited payment center. For a complete list of accredited payment channels, access http://www.pldt.com.ph/support/consumers/Pages/OnlinePayment.aspx or call 172 for after-sales support.


Where can I apply for the Cyberya Package?
You may apply for the Cyberya Package in any of these accredited channels:

  • PLDT Sales and Service Centers (SSC)
  • HOME booths or HOME Sales Agents
  • Accredited PC Package partner branch
  • Thru our online application which you can see in this website

What are the requirements for applying for a Cyberya Package?
Bring the following:

  • Valid ID (must be government-issued or company ID with SSS and TIN)
  • Proof of Business Registration (Barangay Permit is allowed)

Upon application, fill-out the following documents:

  • Completely accomplished Customer Information Sheet (CIS)
  • Subscription Certificate

Note: Existing KaAsenso subscribers just need to present ID.

Are there initial fees that I need to settle before Broadband installation?
Yes. Initial fees are as follows:

  • Installation Fee (P1,100)
  • Modem Fee (P1,200)

How can I get my Cyberya PC set? How soon can my Cyberya set be installed?

  • The Cyberya PC set can either be picked up directly from the nearest PC Package partner branch or can be delivered for FREE within 5 km-radius from the nearest PC Package partner branch, depending on the address’ proximity from said branch.
  • In excess of 5 km, you will be requested to pay for additional P65/km directly to PC Package partner, depending on their customized quotation.
  • Package is inclusive of FREE one-time on-site installation as well.
  • From the time that the Broadband connection is installed and the Cyberya PC set is paid, the Cyberya PC set can be scheduled for delivery or pick-up within 72 hours (may vary depending on logistical factors).

Who do I contact for specific issues related to my Cyberya Package? How do I contact them?

  • For application: 171
  • For after-sales support (broadband-related): 172
  • For after-sales support (PC/hardware-related):
    1. PC Express: (02) 725-8888
    2. Dwinar: (083) 221-6396


Who can avail of the KaAsenso Cyberya Package?
New & existing KaAsenso subscribers

I have a current Cyberya subscription. May I transfer my account from wireless to wired broadband?
es, your wireless connection will be migrated into wired connection provided that there are available wired facilities in your area.


I am an existing KaAsenso subscriber. How may I avail of the Cyberya Wired Package?

You may avail thru any of the following:

  • Getting a separate Cyberya connection (on top of existing subscription)

  • Using existing KaAsenso internet subscription with at least 2Mbps internet speed (no need for payment of installation and modem fees)

How may I qualify to avail of the Cyberya Wired Package?

  • Must have a good credit rating

  • Must present ID only (no more proof of business required)